INTRODUCTION
The terms and conditions contained in this document govern the usage of the website and domain name www.plwindows.co.uk which is owned by P&L Windows & Doors Ltd. The terms and conditions are updated on a regular basis and we reserve the right to do this as and when it is needed. By visiting and using our website you agree to the terms and conditions contained in this document. If you do not wish to be bound by these terms and conditions please do not use our website and service.
INTELLECTURAL PROPERTY
Subject to our affiliated third parties information all content contained on the website www.plwindows.co.uk is owned by P&L Windows & Doors Ltd. All material displayed on our website is protected by UK and international intellectual property laws.
You must not duplicate/replicate images, text and any other information contained within this website.
CONDITIONS OF SALE
1) In these Conditions of Sale ‘the Company’ means P&L Windows & Doors Ltd and ‘the Customer’ means the person, firm or company with whom the Company contracts.
2) These Conditions of Sale apply to and govern any contract between the Company and the Customer to the exclusion of any other conditions contained on, or in any letter order form, receipt or similar document emanating from the Customer. No variation of these Conditions of Sale shall be effective unless expressly agreed by the Company in writing.
3) a. All quotations are for Information only and are not to be considered as an offer by the Company. An order by a Customer shall not constitute a contract between him and the Company unless the goods have been purchased in full from the payment system installed on the website, and until it has been accepted by the Company.
b. Acceptance by the Company of any order shall be on the basis that goods will be invoiced at the prices contained in the Company’s price list current at the date of dispatch unless otherwise agreed in writing by the Company.
4) a. Except where otherwise stated in the contract or in the Company’s current price lists all prices include the cost of packaging and delivery (but not installation). The Company reserves the right to make additional charges if the Customer requires a method of packaging or delivery different to that normally employed by the Company.
b. The Customer shall in addition to the net purchase price pay to the Company the amount of any Value Added Tax or other sales tax at the rate in force at the time the goods are invoiced.
PAYMENT
5) Payment in full must be made before any order is processed. Payment must be done through our payment system operated on the website. Once an order has been paid in full, the customer will receive an email stating delivery dates.
a. In the event of the Customer postponing delivery or cancelling orders for products the Company has ordered from its suppliers specifically for the Customer, or failing to give the Company sufficient information to enable it to process any order the Customer shall pay any costs or additional costs and expenses thereby incurred by the Company.
b. If deposits are paid by the Customer for products specifically ordered by the Company on its suppliers and the Customer cancels these orders then the deposit will be forfeited and the Customer will pay any additional costs incurred by the Company.
c. No discount shall be allowed unless expressly agreed in writing by the Company.
d. If the Customer shall not make payment of any sum due to the Company under the terms hereof or the terms of the agreement on or before the day the same shall be due and payable interest thereon shall accrue and be payable by the Customer to the Company from the said day at the rate of 6% above Bank of Scotland Base Lending Rate for the time being in force such interest shall be a debt due to the Company and recoverable as liquidated damages.
e. All costs (of whatever nature) incurred by the Company in recovering sums due from the Customer (before or subject to the decision of the Court – after the commencement of any Legal Proceedings) shall be paid to the Company by the Customer
ILLUSTRATIONS AND DIMENSIONS
6) a. All information and illustrations contained on the website, brochures, catalogues, price lists, trade literature and advertising material produced by the Company are approximate only, intended to indicate only the general character of the goods and do not form part of any contract between the Company and the Customer.
b. The dimensions of goods are subject to the manufacturing tolerance supplier to the Company. Dimensions contained in quotations, acknowledgements of orders, or catalogues, price lists, advertising matter and other trade literature are therefore approximate only.
SUBSTITUTED GOODS
7) The Company reserves the right to substitute goods which are similar to the goods ordered by the Customer provided that such substituted goods are no less suitable for the purpose for which they are generally used than goods ordered by the Customer
ORDERS
8) a. Once you have ordered and paid for your order from our website, this constitutes a contractual offer. Once we the company has emailed you an Order Confirmation, this constitutes as an acceptance and thus a contractually binding contract between the two parties.
b. Once we have received full payment for your goods/items they belong to you.
c. Once we have emailed you your Order Confirmation we will give you an estimated time of delivery. When your order is ready for delivery we will contact you with a delivery date.
d. If we are unable to deliver your goods for any reason e.g. customer is not in, nobody to sign for the items or persons not present to unload from our delivery vehicle, they will be returned to our depot and you the Customer must contact us to arrange a new delivery date. There will be an additional delivery charge for re-delivering the original items.
e. PLEASE NOTE: On receipt of delivery date, customers have 24 hours to amend or cancel orders. Changes CANNOT be made after this period.
We the company are responsible for your items until the items are delivered and signed for, at which point the responsibility passes onto you the customer.
DELIVERY
9) The lead-time for all standard colour windows and doors is approximately 10-15 working days, depending on the day of order. The lead-time for special order colours is between 4-6 weeks.
10) a. Delivery shall be to such places within the United Kingdom as is specified by the Customer in the delivery instructions contained in his order. The Customer shall be responsible for unloading the goods at the point of delivery. All deliveries are affected to ground floor entrance positions only.
b. In the case of larger deliveries, it is down to the Customer to provide further assistance for unloading such items.
11) While the Company will use its best endeavours to comply with any delivery date, it cannot be responsible for any loss or damage whatsoever, caused by late delivery.
12) The Company reserves the right to delivery and to require the Customer to accept delivery of the goods up to a maximum of 7 days prior to any requested date for delivery.
13) If the contract provided for delivery by installments late delivery of one installment shall not entitle the Customer to reject any other installment under the same contract.
14) If the Customer fails to take delivery or collect at the time required by the contract the Company shall be entitled without prejudice to any others rights it may have to treat the contract as at an end and to resell the goods or to invoice the goods in which event payment shall become due in accordance with the provisions of conditions 5. In either case the Company shall be entitled to charge the Customer at rates giving an economic return for the handling and storage of the goods from the date of the Invoice to the Customer or of disposal elsewhere.
14a) Please note someone will need to be at home on the day of the delivery to help unload the order.
RETURNS
15) a. If your goods are faulty in any way due to manufacturing issues, delivery or anything else, which was caused by the company or a representative of the company, the customer has the right to return the faulty goods for a replacement or a full refund.
b. If you wish to return the damaged or faulty goods you must notify the company within 3 working days of receipt of the goods.
c. Damage caused by normal wear and tear or improper use does not entitle you to return the goods.
d. Once the company has deemed the products ‘faulty’ they must be repackaged by the customer in its original packaging, and a courier will be arranged to pick them up at an agreed time.
e. We reserve the right to inspect that the goods have been installed correctly. If the goods have not been installed properly the company reserves the right to charge for a surveyor to attend the said property and to report on their findings.
f. Goods, which have been ordered, which are faulty due to misinformation being given to us the company cannot be returned. Please be careful when measuring window and door openings, if you are unsure please ask a professional for help.RISKS
16) The risk in the goods contracted to be sold by the Company shall pass to the Customer when the goods are delivered to the Customer or when the goods are invoiced in accordance with the provisions of condition 12, at the time they are invoiced.